You can see if an item is available to pick up locally on the product details page. Once you have set your store and selected the product size and color, the page will display if the item is available in your store from a drop down. From here you wil
A valid government issued ID is required to pick up your order. You can also designate someone to pick up your order during online checkout. If you designate someone to pickup your order, they will also receive a copy of the Ready for Pickup confirma
When you arrive at the local pickup terminal, simply let a specialist know that you’re there to pick up your order. They’ll promptly assist you and bring your product to you.
We’re happy to hold your items for 14-30 days after you place your order, depending on the manufacturer and terminal. If you’re unable to pick up your order within that time frame, it will be canceled.
If you’re unable to pick up your order within the required timeframe, don’t worry - we may be able to extend the pickup window for you. Please reach out to our Customer Care team at 1-510-698-5142, and they’ll be happy to discuss your options and ass
Yes, you may name an alternate pickup person during checkout. If a person was named at checkout, they must bring their government issued ID.
Please contact our Customer Care Team at 1-510-698-5142
First, see if the item has the option to Buy Online and Pick Up Locally. Look for the designation "Free Pickup At Store" above the Add To Cart Button. Click "Choose a Store Near Me" to see all the available stores offering the item. Simply choose t
We work hard to ensure that inventory is available for local pickup, but there may be occasional situations where one or more items might not be fulfilled. If we encounter any issues with your local pickup items, we’ll notify you by email about the c
Simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the "Order Review" page.Please Note: Offer codes are case sensitive and should b
Shipping to a local freight terminal is a cost-effective option! Simply contact one of our flooring specialists to get a custom quote and explore all available options. Please Note- Not all Products are stocked at the local pick up locations. Transit
While that product isn’t available for local pickup, our flooring specialists can provide you with shipping quotes for various options, from pickup at a nearby freight terminal to personalized door-to-door delivery. Please note that not all products