All articles
Returns & Refunds
What’s your return policy?
We understand sometimes things happen- Our return policy varies according to manufacturer but as a rule most manufacturers charge a 25% restocking fee with a minimum of 7 or more unopened cartons. Unfortunately moldings, underlayment and adhesives ar
How do I start a return?
To start your return please contact our Flooring Specialists at 510-698-5142.
I ordered the wrong product. What should I do?
We completely understand that sometimes unexpected situations arise. Our return policy varies depending on the manufacturer, but generally, most manufacturers impose a 25% restocking fee for returns, with a minimum requirement of 7 or more unopened c